Losing your debit card happens to the best of us, and at TCB, we’ve got your back! If your debit card decides to embark on an unexpected adventure of its own, don’t worry – we’re here to help you get it sorted out quickly and with a friendly touch.

Use our online or mobile banking platform.

• Log in to your account
• Manage Cards
• Select Turn Off Card (card can be turned back on at any time)

In the unfortunate event that your card is stolen, we understand the seriousness of the situation. At TCB, your security is our top priority. If your card falls into the wrong hands, please use the following options.

1. Shut off your card by following the steps above.
2. Call Visa Global Customer Care Services toll-free number at 1-800-847-2911 – or –
3. Contact one of our locations.

Please be sure to contact one of our offices to assist in your instant issue replacement card.